C&M Lighting — Refund & Returns Policy
At a glance
If a fixture isn’t right for your project, you can return it unused within 30 days of delivery for a refund. Here is how it works:
- Return window: 30 days from delivery. Get a Return Authorization (RMA) number from us before you ship anything back.
- Condition: unused and uninstalled, in the original packaging, with every cord, hanger and mounting part.
- Return shipping: you pay to ship change-of-mind returns. We pay if the item arrived damaged or defective, or if we sent the wrong item.
- Restocking fee: 15% on unused returns for change of mind. There is no fee for damaged, defective or wrong items.
- Refunds: issued to your original payment method within 5 business days of the return reaching us and passing inspection.
- Damaged in transit: tell us within 48 hours of delivery, with photos, and we’ll replace or refund at our cost.
- Failures after installation are covered by the 5-year Edisun warranty, not by this returns policy.
Returns
This policy covers orders placed on cm.lighting and shipped within the United States. For orders placed through a distributor or reseller, the seller’s own return policy applies.
You can return a fixture if:
- you request an RMA number within 30 days of the delivery date shown on the carrier tracking
- it is unused, uninstalled and not wired to power
- it is in its original, undamaged packaging, with every accessory it shipped with (power cords, daisy-chain leads, hangers, spring hooks, mounting brackets, controllers, manuals)
We can’t accept returns of:
- fixtures that have been installed, mounted, wired or powered on (a fixture that fails after installation is covered by the warranty below)
- fixtures that have been modified, disassembled, or damaged by misuse, improper installation or an incorrect power supply
- returns that arrive without an RMA number, or more than 14 days after the RMA was issued
- special-order, custom or made-to-order items, and anything marked final sale or clearance at checkout
If a return arrives that doesn’t meet these conditions, we’ll contact you. We can ship it back to you at your cost, or, if you agree, issue a partial refund that reflects its condition.
How to start a return
- Request an RMA number. Email support@cm.lighting or call 1-877-826-5444 (Monday to Friday, 9:00 AM to 6:00 PM). Give us your order number, the model and quantity you’re returning (for example, 2 × FXL-600), and the reason.
- Wait for your RMA. We reply within 1 business day with your RMA number, the return address, and packing instructions. The RMA is valid for 14 days.
- Pack the fixture securely. Use the original box and inserts. These fixtures weigh 7 to 40 lb, and most return damage happens when a fixture is shipped in its retail box with no outer carton. Double-box it, or use the original shipping carton.
- Mark the RMA number clearly on the outside of each box, and put a copy of the RMA email inside.
- Ship it with tracking and insurance to the address on your RMA, then email us the tracking number. You’re responsible for the item until it reaches us, so insure it for its full value.
Please don’t send returns to our mailing address or leave them with a delivery driver. Only the address on your RMA can receive them.
Return shipping and restocking
| Reason for return | Return shipping | Restocking fee |
|---|---|---|
| Changed your mind, ordered the wrong model, or no longer needed | Paid by you | 15% of the item price |
| Arrived damaged in transit (reported within 48 hours) | Paid by C&M (we send a prepaid label or arrange pickup) | None |
| Defective on arrival (fails on first power-up) | Paid by C&M | None |
| We shipped the wrong item or quantity | Paid by C&M | None |
The restocking fee covers inspecting, repacking and restocking commercial fixtures. It is taken off your refund, not charged separately. If a return is missing an accessory or its original packaging, we may deduct the cost of replacing it.
Refunds
- Inspection: we inspect every return within 3 business days of receiving it and email you the result.
- Timing: approved refunds are issued within 5 business days of inspection. Your bank or card issuer may take another 5 to 10 business days to show the credit.
- Method: refunds go back to the original payment method only (card, Apple Pay, Google Pay or Link). We can’t refund to a different card or issue cash.
- Original shipping charges aren’t refundable on change-of-mind returns. If the item arrived damaged or defective, or we shipped the wrong item, we refund the original shipping charge as well.
- Partial returns: if you return some items from a multi-unit order, you’re refunded for the items returned. Shipping is not recalculated on the items you keep.
- Sales tax collected on returned items is refunded along with the item price.
Damaged, defective or wrong items
We’ll make it right at no cost to you. Please check every carton when it arrives.
- Damaged in transit. Note any visible damage on the carrier’s delivery receipt if you can. Then email support@cm.lighting within 48 hours of delivery with your order number and photos of the outer box, the packaging, the fixture, and the shipping label. Keep all the packaging until the claim is settled; the carrier may need to inspect it.
- Defective on arrival. If a fixture doesn’t power on, or a driver or diode array fails on first use, contact us within 30 days of delivery. We may walk you through a quick check by phone first, since many first-power issues turn out to be a loose connector or the wrong circuit.
- Wrong item or quantity. Tell us within 30 days of delivery. We’ll ship the correct item and send a prepaid label for the wrong one.
For any of these, you choose between a replacement shipped at our cost as soon as stock allows and a full refund, including the original shipping charge. When the item is in stock, we can ship the replacement before your return arrives.
Cancellations, exchanges and larger orders
Cancellations. You can cancel for a full refund, with no fee, any time before your order ships. Email support@cm.lighting or call 1-877-826-5444 as soon as possible. Once an order has shipped, it can’t be cancelled; treat it as a return under this policy. If you refuse delivery of an order that isn’t damaged, it’s handled as a change-of-mind return: the original and return shipping and the restocking fee come off your refund.
Exchanges. To swap models (for example, a FLARE-200 for a FLARE-600), ask for an exchange when you request your RMA. We’ll place the new order once the return is approved, or sooner if you prefer to pay for the new item first and take a refund on the return. Exchanges for a different model are subject to the restocking fee and return shipping above. A like-for-like replacement of a damaged or defective unit is free.
Orders of 10 or more units, and project orders. Large and project orders are often shipped on a pallet or prepared specially, so returns are handled case by case. Contact us before you order if you might need to return part of a project quantity. Unused units in unopened cartons can usually come back within 30 days, but freight costs and the restocking fee on large orders are agreed in writing when the RMA is issued.
Warranty claims and contact
This policy covers returns of unused products. If an Edisun fixture fails after installation, it’s covered by the 5-year Edisun warranty. See our Warranty page for what it covers and how to make a claim. Contact us before you remove a failed fixture; we may be able to diagnose it by phone.
C&M Lighting, Las Vegas, NV
- Phone: 1-877-826-5444 (Monday to Friday, 9:00 AM to 6:00 PM)
- Returns and support: support@cm.lighting
- General enquiries: info@cm.lighting
We may update this policy from time to time. The version posted when you placed your order applies to that order. Last updated: [publish date].
Before publishing: decisions for C&M (delete this section)
The policy above uses common terms for commercial lighting sellers. C&M has no published returns policy we could build on: there’s none on cm.lighting, and edisungrowlights.com has no policy pages. Each value below is a business choice; confirm it or change it everywhere it appears.
| Decision | Draft uses | Why / what to consider |
|---|---|---|
| Return window | 30 days from delivery | This is the common standard. Shorter windows (14 days) read as less confident. |
| Restocking fee | 15% on change-of-mind returns | The usual range is 10–25%. Drop it to 0% if you’d rather compete on easy returns. |
| Return shipping | Buyer pays on change of mind; C&M pays on damage, defect or wrong item | Outbound FedEx Ground for a single fixture was $35–$57 in our checkout tests, so return freight will cost buyers about that much. |
| Damage-report window | 48 hours | Carriers set their own claim deadlines, so check the FedEx terms on your account. |
| Defective-on-arrival window | 30 days | After 30 days, the 5-year warranty takes over. |
| Refund timing | Inspection in 3 business days, refund within 5 business days after | Make sure whoever receives returns can meet this. |
| Large-order threshold | 10 or more units | Our tests found 10 × FXL-600 gets no parcel shipping rate, so orders that size are effectively freight orders already. |
| Support contact | support@cm.lighting, 877-826-5444, Mon–Fri 9–6 | The Contact page lists both info@ and support@. Confirm which inbox handles RMAs, and add the time zone to the hours. |
| Return address | Given with each RMA, not published | This keeps returns away from the mailing address. Confirm where returns actually go. |